Bitcoin is personal – and so is our support
At 21bitcoin, you can reach real Bitcoin specialists from Germany and Austria – directly in the app and even on weekends. No anonymous hotlines, no typical call centers.
Investments involve risks.
At 21bitcoin, you always have someone by your side
Real people
Personal responses instead of bot loops.
Bitcoin specialists
Support from a team that understands the product and Bitcoin.
Talk to our team
As a 21private client, you get phone support from a dedicated Bitcoin expert.
More than just technical support
Whether it's deposits, buying Bitcoin, wallet transfers, savings plans, or questions about using 21bitcoin: our team is here to guide you through the app personally.
For more complex requirements and larger Bitcoin holdings, you also have access to a personal account manager via 21private.
Get support from Bitcoin specialists
Use the Help Center
Frequently asked questions and answers are clearly organized and available to you in our Help Center at any time.
Learn everything about Bitcoin
If you have general questions about the cryptocurrency Bitcoin, our team of experienced experts is here to help.
Contact us for further information
You can reach our support team every day – our support is available to you even on weekends.
FAQ
Just tap the speech bubble icon at the top right of the app - our team is here to help, even on weekends.
Yes, as a 21Private client you will receive personal assistance also by phone or if you wish via video call.
Our team of Bitcoin experts is here to help you with anything - whether it's app-related or general questions about Bitcoin.
Investing that fits your goals
and values
Discover why investing with 21bitcoin pays off:
What our customers say
Buying Bitcoin—as easy and transparent as online banking.
