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21bitcoin Office

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Help center

In our help center, you'll find everything you need to learn more about our services and the app, or find answers to your questions — with peace of mind.

Help Center

Customer support

Ø chat response time: under 15 min.
‍The fastest way to reach us is via the chat icon in your 21bitcoin app.
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Don't have an account yet? Open the web chat directly via this card.

Monday - Friday: 9 a.m. - 6 p.m.
Weekends & holidays: 10 a.m. - 2 p.m.

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21bitcoin Community

Connect with other Bitcoiners, discuss current topics, and stay up to date with 21bitcoin.
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Join our community on Telegram:

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Press inquiries

For media and press inquiries, refer to our press section:

21bitcoin Blog

Submit a complaint

You can submit a formal complaint directly via our web form:

Graues, stilisiertes Dokument mit Aufzählungspunkten und großem Häkchen rechts unten.

Law enforcement agencies

For law enforcement inquiries, please contact us at:

Regulated in the EU

Bug bounty program

Find more information about our bug bounty program here:

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